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FAQs

Here you can find the answers to the most frequently asked questions.

WHY THEBELIEVERSCANVAS.CO?

Hi there, dear friend! Thank you for taking the time to stop by.

We aim to pair God's word with only the highest quality materials, ensuring these canvases last for generations, encouraging you and reminding you of God's never-ending love. Our mission in launching this store is not only to make high-quality Christian canvases affordable for everyone and ensure they stand the test of time but also to serve as a blessing and inspiration to you.

We believe that God can speak in many ways, especially through scripture. It's my prayer that the canvases you discover here will resonate with you, serving as a reminder of God's eternal truths.

As it says,β€œAll Scripture is God-breathed and is useful for teaching, rebuking, correcting and training in righteousness, so that the servant of God may be thoroughly equipped for every good work” (2 Timothy 3:16-17).

God's Word is filled with good things for us, providing comfort, hope, strength, and encouragement. Displaying these cherished words on your walls serves as a daily reminder of the promises bestowed upon you by God. This visual reminder is a source of strength and guidance, especially during times of struggle, trial, and various seasons that you & your family may encounter.

We are constantly growing and adding new designs featuring different Bible verses to the page every week. Please keep an eye on our Instagram page to stay notified about what's new. Have a blessed day, my friends!

PRODUCT QUESTIONS

We print on thick, archival-grade canvas to ensure durability. It is pH neutral and acid-free, preventing yellowing over time. The bright white surface enhances vibrant, dazzling colors that stay consistent and accurate across a wide gamut, finished with a semi-glossy sheen. The colors are fade-resistant, ensuring your prints endure for generations.

Our solid wood stretcher bars ensure the canvas print remains free from warping or bowing over time. The rounded edges and beautifully beveled sides of our stretcher bars minimize contact with the canvas. The materials we use are guaranteed to last over 100 years! As a result, we can offer a lifetime guarantee for our canvases.

A floating frame is designed to give artwork the illusion of floating within the picture frame without making contact, creating a captivating visual detail and adding a sense of three-dimensional depth to the display. It comes in black, white, silver, gold, and oak finishes to match any image style, with color options varying by design.

All framed canvases include an installed hanging wire, and gallery-wrapped canvases come with a Sawtooth Hanger installed.

Our gallery wrap canvas can be hung directly to the wall without framing. All our framed canvases come equipped with hanging wire, ensuring they are ready to hang for your convenience. And if you're looking for a little extra, we're happy to add a sleek black backboard backing with hanging wire, just for a small additional charge. Just let us know if that's something you'd like!

Keeping the prints in the right environment will maximize their life.

Direct sunlight can lead to premature fading of colors. Pollutants like smoke can also reduce the lifespan of the canvas. Extreme low humidity can cause the wood stretcher frame to shrink which may cause the stretch to be less tight and result in sagging. This effect is temporary and will go away once it returns to a normal humidity range.

The canvases are quite durable once given our protective coating and should resist most scratches, smudges, fingerprints, etc. You can dust canvases with a soft, dry cloth. If your canvas needs deeper cleaning you may try a damp cloth but we cannot guarantee or recommend this. Should the canvas get nicked and loose ink in a certain area, it can be touched up with waterproof felt-tip markers or touch-up paint.

MODIFY/CANCEL ORDER

You have up to 12 hours after placing an order to cancel it.

To cancel an order, please reach out to our support team at info@thebelieverscanvas.co, providing all relevant details of the items you wish to cancel, along with your order number or email address.

Beyond this timeframe, the order is locked for processing, and no changes or cancellations can be made to the product or shipping address details.

If the shipping address on your order is incorrect, reach out to our support team at info@thebelieverscanvas.co as soon as possible. We will do our best to request a change of the shipping address with our fulfillment center.

Please note, the shipping address can be changed within 12 hours of placing your order.

SHIPPING & DELIVERY

Our canvases are made in the USA. We have manufacturing sites in Anaheim, CA, and Louisville, KY.

All our products are printed to order in the USA. Please allow 3 to 5 business days for production. As soon as your order is fulfilled, it will be shipped out. Once shipped, the delivery time (excluding production time) within the USA is 1 to 5 business days.

Most US orders are shipped via USPS, FedEx, FedEx SmartPost, or UPS.

We offer FREE SHIPPING within the USA.

Once your canvas is produced and shipped, you will receive a shipping confirmation email containing your UPS/FedEx tracking number.

Simply click on the tracking number within the email to be directed to the UPS or FedEx website, where you can track your order.

As of now, we are only able to ship to the continental USA.

ο»ΏThe second one is on the way! If you ordered 2 or more canvases in different sizes, we ship the canvases separately so the smaller canvas doesn't dig into the larger canvas.

RETURNS & REFUNDS

We prioritize product quality and take great care in packaging your canvas to protect it from moisture and impact. However, if your canvas arrives damaged or has any defects, please contact us at info@thebelieverscanvas.co with clear pictures and descriptions of the damage. We will arrange a reprint for you and send it as soon as possible at our expense!

If you are unsatisfied with your purchase for any reason, you have 14 days from the original delivery date to initiate a return process. All returns are subject to a 20% restocking fee. Items must be returned in unused and sellable condition to qualify for a refund. You are responsible for return shipping costs and must use your own shipping label.

To begin the refund process, please contact info@thebelieverscanvas.co with your name, order number, reason for the return and clear pictures. This information assists us in addressing your concerns, providing a replacement if necessary, and preventing future issues. Our customer service team will review your claim, and if approved, we will provide you with return instructions.

Returns must be received within 30 days from the original delivery date. Returns received after this period will not be eligible for a refund. We highly recommend using FedEx, UPS, USPS, or DHL for your return shipment. Refunds will be issued to the original payment method within 48 hours of receiving the returned merchandise in its original condition.

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